Returns & Exchanges
At A L E X Λ N D R A Australia, we want you to be completely satisfied with your purchase. If your garment is not quite right, we offer returns for store credit or exchange within 14 days of delivery, provided items are in original, unworn condition with tags attached.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to return and choose your preferred resolution.
Prepare Your Package
Ensure the garments are folded neatly in their original packaging with all designer tags and hygiene seals intact to qualify for a successful return.
Ship to Studio
Affix the provided shipping label to your parcel and drop it off at any Australia Post outlet, ensuring you retain a copy of your tracking number for security.
Quality Assessment & Credit
Once our quality control team inspects your return, we will issue your store credit or process your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing