Frequently Asked Questions
Everything you need to know about shopping with A L E X Λ N D R A Australia.
What are your shipping times within Australia?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days to most metropolitan areas.
What is your return policy for change of mind?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are unworn, unwashed, and have all original tags attached.
How do I determine my correct size?
Please refer to our detailed Size Guide located on each product page. Our collections are designed for a true-to-size fit, but we recommend measuring yourself to ensure the perfect silhouette.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days via our global courier partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.
How should I care for my A L E X Λ N D R A garments?
To maintain the longevity of our premium fabrics, we recommend a cold hand wash or delicate machine cycle inside a laundry bag. Always air dry in the shade.